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FAQ'S

Your Questions Answered, Your Peace of Mind Ensured

  • What products do you offer?
    At KAR PRIVATE PETS, we offer a range of high-quality pet products including automatic feeders, water fountains, and eco-friendly pet accessories designed to enhance the well-being and happiness of your pets.
  • How does the automatic feeder work?
    Our automatic feeders are programmable, allowing you to set up to 10 feeding times per day. You can adjust the portion size and feeding schedule using a user-friendly mobile app, ensuring your pet gets the right amount of food at the right times.
  • How quiet is the water fountain?
    The water fountain is designed with an ultra-quiet pump that operates at less than 30 dB, making it ideal for home use without disturbing you or your pets.
  • What is the capacity of the water fountain?
    The water fountain has a large storage capacity of 2.8 liters, ensuring your pets have a constant supply of fresh water even when you are not at home.
  • How often do I need to clean the feeder and fountain?
    We recommend cleaning the automatic feeder and water fountain once a week. This helps to maintain hygiene and ensure that your pets always have access to clean food and water.
  • Are the materials used in your products safe for pets?
    Yes, all materials used in our products are pet-safe, BPA-free, and comply with food-grade standards. We prioritize the safety and well-being of your pets in all our product designs.
  • Can I use the feeder and fountain for both cats and dogs?
    Absolutely! Our automatic feeders and water fountains are suitable for both cats and small to medium-sized dogs, providing convenience and care for all your pets.
  • How can I track my order?
    Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery through our website or the carrier's tracking service.
  • What is your return policy?
    We offer a 30-day return policy on all our products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return and receive a refund or exchange.
  • How does KAR PRIVATE PETS give back to the community?
    With every product you purchase, KAR PRIVATE PETS helps provide food to dogs in need. We partner with shelters and rescue organizations to ensure that vulnerable dogs receive the nutrition they require. Your support helps us make a positive impact on the lives of countless animals.
  • How can I contact customer support?
    You can contact our customer support team via email at support@karprivatepets.com. Our team is available Monday to Friday, from 10 AM to 5 PM.
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