Pet Water Fountain 2.8L

Returns and refund policy for the UK market
At KAR PRIVATE PETS we are committed to ensuring that each and every one of our customers is happy with their purchase. We recognise that sometimes goods may not meet your expectations or may be faulty. Our return and refund policy is designed to provide maximum convenience and transparency to our customers. Please review our policies to learn how to return an item and receive a refund.

General Provisions
Refund Period: You can return goods within 30 days of receiving your order, as long as they have not been used and are in their original packaging.
Right to cancel: Under UK distance selling regulations, you have the right to cancel your order within 14 days of receiving the goods without giving a reason.
Refunds: We offer a full refund for goods that have been returned in accordance with our policies, including the cost of standard delivery.
Conditions for returning goods
Merchandise must be new: Returned merchandise must be in re-saleable condition, with no signs of use, and in its original packaging with undamaged labels and tags.
Documentation: Please include a copy of your order or receipt so we can process your return quickly.
Exclusions: We do not accept returns on items that are customised or bespoke, or those that are non-returnable for hygiene reasons.
How to return goods
Contact Us: Please contact our customer service team by emailing karprivatestore@gmail.com. We will provide you with return instructions and a returns authorisation number (RMA).
Pack the goods: Pack the goods carefully to avoid damage in transit. Use the original packaging if possible.
Dispatch the goods: Send the goods to the address we will give you. Make sure you have proof of despatch and tracking as we are not responsible for lost parcels.
Refunds
Refund Deadline: We will process refunds within 14 working days of receiving the returned goods and verifying their condition.
Method of Refund: Refunds will be made by the same method by which payment was made. Depending on your bank's policy, it may take additional time for funds to be credited to your account.
Refund of delivery charges: We will refund the standard delivery charges if the goods were returned in accordance with distance selling regulations or if the goods were defective.
Return of defective goods
Report a defect: If you discover a defect or damage to the goods, please contact our customer service team immediately. We will offer you a replacement or refund.
Defective goods: We will cover all costs of returning and despatching new goods if the defect is confirmed.
Inspection of the goods: We may ask you to provide photographs or other evidence of the defect to speed up the process.
Frequently Asked Questions
Can I return an item if it doesn't fit?

Yes, you can return an item within 30 days provided it has not been used and is in its original packaging.
How long will a refund take?

Refunds usually take up to 14 working days from the date we receive the returned goods.
What is the procedure for returning bulky goods?

Please contact our customer service team for instructions on how to return large items. We will organise a convenient return method for you.
Contact Information
If you have questions or need assistance, please contact our customer service team:

Email: karprivatestore@gmail.com
Opening hours: Monday - Friday, 10:00am - 5:00pm
We value every customer and endeavour to make the returns process as easy and convenient for you as possible. Thank you for choosing KAR PRIVATE PETS!

 

Delivery policy for UK customers from KAR PRIVATE PETS
At KAR PRIVATE PETS, we are committed to providing our customers with a convenient and reliable delivery process. We recognise that the timely and safe delivery of your order is an important aspect of our service, and we work hard to ensure that your purchases reach you quickly and in perfect condition. Please see our delivery policy for available options, delivery times and costs.

Delivery methods
Standard Shipping

Delivery Time: 3-5 working days.
Cost: Free for orders over £50; for orders up to £50 - £3.99.
Description: This is the most economical option, suitable for most orders. We will dispatch your order using a reliable courier and you will receive it within 3-5 working days.
Express Delivery

Delivery time: 1-2 working days.
Cost: £7.99.
Description: Fast delivery for those who want to receive their order as soon as possible. We will send your order by priority delivery service, ensuring you receive it within 1-2 working days.
Next day delivery

Delivery time: Next working day (if the order is placed before 2pm).
Cost: £9.99.
Description: This option is suitable for urgent orders that need to be received the next working day. Please ensure that the order is placed before 2pm so that we can dispatch it the same day.

Packing and dispatch process
Packing of goods

We care about the safety of your order, so we use high quality packaging materials. All goods are packed with consideration for their characteristics and fragility to ensure they arrive safely.
Eco-friendly packaging

We are committed to being eco-friendly and use recycled and biodegradable materials for packaging wherever possible. Your order will be packaged with minimal use of plastic.
Order dispatch

Orders received before 2pm will normally be dispatched the same day. Orders received after this time are dispatched the next working day.
We work with reliable courier services such as Royal Mail and DPD to ensure timely delivery.
Delivery costs
Standard Delivery

Free for orders over £50.
£3.99 for orders up to £50.
Express Delivery

The cost is £7.99 regardless of the order amount.
Next Day Delivery

Cost £9.99 regardless of order value.

Delivery times
Standard delivery: 3-5 working days.
Express Delivery: 1-2 working days.
Next day delivery: Next working day if ordered before 14:00.
Additional information
Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number so you can check the delivery status at any time.
Undelivered and returned orders

If delivery to the specified address is not possible, the courier will leave a notice for re-delivery or the option to collect the order at the nearest post office. Orders not collected within 14 days will be returned to us.
Lost or damaged goods

If your order is damaged in delivery or not delivered, please contact our customer service team within 7 days of the estimated delivery date. We will resolve the problem as soon as possible and offer a replacement or refund.
Contact Information
If you have any questions or need help with shipping, please contact us:

Email: karprivatestore@gmail.com
Opening hours: Monday - Friday, 10:00am - 5:00pm
This detailed delivery policy is designed to provide transparency and certainty for our customers. We are always available to answer your questions and make your shopping experience as pleasant and convenient as possible. Thank you for choosing KAR PRIVATE PETS!

Dimensions	25 x 20 x 18 cm
Weight	920g
Material	BPA-free plastic
Capacity	2.8 liters
Power Source	USB cable DC 5V 1A